Your Voice Matters: Addressing Concerns and Complaints

We are committed to ensuring a smooth and transparent experience for all our users. If you have encountered any issues or have concerns regarding our services, we want to hear from you. Our Grievances Page is designed to help you raise and resolve any issues effectively and promptly.

How to File a Grievance

1. Submit Your Complaint:

  • Online Form: Fill out our online grievance form with details about your issue. Ensure you provide a clear and comprehensive description to help us address your concerns effectively.
  • Email: Alternatively, you can email us your grievance at [support@yourportal.com]. Please include all relevant details and supporting documents.

2. Provide Details:

  • Personal Information: Your full name, contact details, and user ID (if applicable).
  • Issue Description: A detailed account of the problem you are facing, including dates, locations, and any involved parties.
  • Attachments: Any relevant documents, screenshots, or evidence that support your grievance.

3. Review and Acknowledge:

  • Once submitted, you will receive an acknowledgment email with a reference number. This ensures your grievance has been received and is under review.

4. Investigation and Resolution:

  • After the resolution, we encourage you to provide feedback on the handling of your grievance to help us improve our services.

Types of Grievances We Handle

  • Service Issues: Problems related to our platform’s functionality, accessibility, or customer support.
  • Property Listings: Concerns about inaccurate, outdated, or misleading property information.
  • Transaction Problems: Issues with property transactions, payments, or documentation.
  • User Experience: Complaints regarding user experience, website navigation, or account management.
  • Other Concerns: Any other grievances related to our services or policies.

Our Commitment to You

  • Transparency: We aim to handle all grievances with transparency and integrity. You will receive updates on the status of your complaint and the steps being taken to address it.
  • Timely Resolution: Our goal is to resolve grievances promptly. We strive to handle all issues within [specific time frame, e.g., 7-14 business days].
  • Continuous Improvement: Your feedback helps us enhance our services and address potential issues. We value your input and use it to make improvements.

For any queries or assistance regarding the notices listed, please contact our support team at email@realtyarmy.com.

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